{"id":820,"date":"2021-06-30T21:02:12","date_gmt":"2021-06-30T21:02:12","guid":{"rendered":"https:\/\/hleroux-psychologist.co.za\/staging\/?page_id=820"},"modified":"2026-08-21T03:34:53","modified_gmt":"2026-08-21T03:34:53","slug":"cookie-policy-and-privacy-policy","status":"publish","type":"page","link":"https:\/\/hleroux-psychologist.co.za\/staging\/cookie-policy-and-privacy-policy\/","title":{"rendered":"Privacy and Cookie Notice"},"content":{"rendered":"\n<style>\nbody.page-id-820{margin:0!important;background:#f4efe6!important;color:#2e2a25!important;font-family:'Helvetica Neue',Arial,sans-serif!important}\nbody.page-id-820 #main-header,body.page-id-820 #top-header,body.page-id-820 #main-footer,body.page-id-820 .et-l--header,body.page-id-820 .et-l--footer,body.page-id-820 #sidebar,body.page-id-820 .entry-title,body.page-id-820 .et_post_meta_wrapper,body.page-id-820 .chaty-widget,body.page-id-820 [class*=\"chaty\"],body.page-id-820 [class*=\"cht\"]{display:none!important}\nbody.page-id-820 #page-container{padding-top:0!important;overflow:hidden!important}body.page-id-820 #page-container,body.page-id-820 #main-content,body.page-id-820 .container,body.page-id-820 .entry-content,body.page-id-820 article{width:100%!important;max-width:none!important;margin:0!important;padding:0!important;background:#f4efe6!important}\nbody.page-id-820 .container:before{display:none!important}\n.hlr-privacy-clean{--ivory:#f4efe6;--paper:#eee8dc;--olive:#343b2f;--charcoal:#2e2a25;--gold:#7a6236;--rule:rgba(46,42,37,.18);background:var(--ivory);color:var(--charcoal);font-family:'Helvetica Neue',Arial,sans-serif;font-size:17px;line-height:1.75}\n.hlr-privacy-clean *{box-sizing:border-box}\n.hlr-privacy-clean a{color:inherit}\n.hlr-shell{width:min(1180px,calc(100% - 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48px,780px)}\n .hlr-clean-header>.hlr-shell{min-height:82px}\n .hlr-desktop-nav{display:none}\n .hlr-menu-toggle{display:block}\n .hlr-mobile-nav.is-open{display:flex!important;position:absolute!important;top:100%!important;left:0!important;right:0!important;z-index:1001!important;flex-direction:column;background:var(--ivory);border-top:1px solid var(--rule);box-shadow:0 12px 28px rgba(46,42,37,.12)}\n .hlr-mobile-nav a{padding:16px 24px;border-bottom:1px solid var(--rule)}\n .hlr-privacy-main{grid-template-columns:1fr;gap:0;padding-top:66px}\n .hlr-privacy-index{display:none}\n .hlr-footer-grid{grid-template-columns:1fr 1fr;gap:46px}\n}\n@media(max-width:600px){\n .hlr-shell{width:calc(100% - 36px)}\n .hlr-wordmark strong{font-size:17px}\n .hlr-privacy-clean{font-size:16px;line-height:1.68;padding-bottom:env(safe-area-inset-bottom)}\n .hlr-privacy-hero{padding:72px 0 54px}\n .hlr-privacy-hero h1{font-size:clamp(38px,11vw,48px)}\n .hlr-privacy-hero p{font-size:17px}\n .hlr-privacy-main{padding:54px 0 76px}\n .hlr-privacy-copy section{padding-bottom:40px;margin-bottom:40px}\n .hlr-footer{padding:52px 0 28px}\n .hlr-footer-grid{grid-template-columns:1fr;gap:38px}\n .hlr-footer-bottom{display:block;margin-top:38px}\n .hlr-footer-bottom span{display:block;margin-top:10px}\n}\n<\/style>\n<div class=\"hlr-privacy-clean\">\n<header class=\"hlr-clean-header\">\n <div class=\"hlr-shell\">\n  <a class=\"hlr-wordmark\" href=\"\/staging\/homepage-clean-build\/\"><strong>Hermias le Roux<\/strong><span>Clinical Psychologist<\/span><\/a>\n  <nav class=\"hlr-desktop-nav\" aria-label=\"Primary\">\n   <a href=\"\/staging\/homepage-clean-build\/#about\">About<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#focus\">What I help with<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#practical\">Practical<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#therapy\">How therapy works<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#approach\">Approaches<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#qualifications\">Qualifications<\/a>\n   <a class=\"hlr-nav-book\" href=\"\/staging\/book-a-consultation-hermias-le-roux\/\">Book<\/a>\n  <\/nav>\n  <button class=\"hlr-menu-toggle\" type=\"button\" aria-expanded=\"false\" aria-controls=\"hlr-privacy-mobile-nav\">Menu<\/button>\n  <nav class=\"hlr-mobile-nav\" id=\"hlr-privacy-mobile-nav\" aria-label=\"Mobile\">\n   <a href=\"\/staging\/homepage-clean-build\/#about\">About<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#focus\">What I help with<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#practical\">Practical<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#therapy\">How therapy works<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#approach\">Approaches<\/a>\n   <a href=\"\/staging\/homepage-clean-build\/#qualifications\">Qualifications<\/a>\n   <a href=\"\/staging\/book-a-consultation-hermias-le-roux\/\">Book a consultation<\/a>\n  <\/nav>\n <\/div>\n<\/header>\n<main>\n <section class=\"hlr-privacy-hero\">\n  <div class=\"hlr-shell\">\n   <p class=\"hlr-eyebrow\">Privacy &amp; cookies<\/p>\n   <h1>How your information is handled.<\/h1>\n   <p>This notice explains how personal information submitted through this website and its booking system is collected, used and protected.<\/p>\n   <p class=\"hlr-updated\">Last updated: 21 August 2026<\/p>\n  <\/div>\n <\/section>\n <div class=\"hlr-shell hlr-privacy-main\">\n  <aside class=\"hlr-privacy-index\" aria-label=\"On this page\">\n   <a href=\"#privacy-overview\">Overview<\/a>\n   <a href=\"#privacy-information\">Information collected<\/a>\n   <a href=\"#privacy-use\">How it is used<\/a>\n   <a href=\"#privacy-services\">Service providers<\/a>\n   <a href=\"#privacy-cookies\">Cookies &amp; analytics<\/a>\n   <a href=\"#privacy-records\">Clinical records<\/a>\n   <a href=\"#privacy-rights\">Your rights<\/a>\n   <a href=\"#privacy-contact\">Contact<\/a>\n  <\/aside>\n  <div class=\"hlr-privacy-copy\">\n   <section id=\"privacy-overview\">\n    <h2>Overview<\/h2>\n    <p>Hermias le Roux Clinical Psychologist is the responsible party for personal information collected for the practice. Information is processed only where there is a lawful and appropriate reason to do so, including arranging consultations, delivering professional services, administering the practice and meeting legal or professional obligations.<\/p>\n    <p>This website is not monitored for emergencies. If you or someone else is in immediate danger, call 112 or go to the nearest emergency unit.<\/p>\n   <\/section>\n   <section id=\"privacy-information\">\n    <h2>Information collected<\/h2>\n    <p>Depending on how you use the website or booking system, the practice may collect:<\/p>\n    <ul>\n     <li>Your name, contact details and appointment preferences.<\/li>\n     <li>Date of birth and information relevant to age or consent.<\/li>\n     <li>Medical-aid membership details where supplied for claims or administration.<\/li>\n     <li>Responses you choose to provide when arranging a consultation.<\/li>\n     <li>Messages sent by WhatsApp or email.<\/li>\n     <li>Basic technical information such as browser, device, IP address and website usage data.<\/li>\n    <\/ul>\n    <p>Please avoid sending detailed or highly sensitive clinical information through ordinary email or WhatsApp unless this has been specifically requested.<\/p>\n   <\/section>\n   <section id=\"privacy-use\">\n    <h2>How it is used<\/h2>\n    <p>Personal information may be used to:<\/p>\n    <ul>\n     <li>Arrange, confirm, change or cancel consultations.<\/li>\n     <li>Communicate practical information and respond to enquiries.<\/li>\n     <li>Prepare intake, billing and medical-aid administration.<\/li>\n     <li>Maintain professional and clinical records where a therapeutic relationship begins.<\/li>\n     <li>Protect the security and operation of the website and booking process.<\/li>\n     <li>Comply with applicable law, ethical duties and professional requirements.<\/li>\n    <\/ul>\n   <\/section>\n   <section id=\"privacy-services\">\n    <h2>Service providers<\/h2>\n    <p>The website and practice use selected providers to support booking, communication, hosting and website measurement. These may include Calendly for appointment scheduling, WhatsApp\/Meta for messaging, Apple iCloud for email, Google services for website analytics or tag management, and the website hosting provider.<\/p>\n    <p>These providers process information under their own privacy terms and may store or process information outside South Africa. Only information reasonably necessary for the relevant service is shared. Medical-aid administrators may also receive information where you ask the practice to submit claims on your behalf.<\/p>\n   <\/section>\n   <section id=\"privacy-cookies\">\n    <h2>Cookies &amp; analytics<\/h2>\n    <p>Cookies and similar technologies may be used to keep the website functioning, understand general website use and support the embedded booking service. Some are set by third-party services used on the site. You can restrict or delete cookies through your browser settings, although this may affect the booking interface or other functionality.<\/p>\n   <\/section>\n   <section id=\"privacy-records\">\n    <h2>Clinical records, security &amp; retention<\/h2>\n    <p>Once professional services begin, clinical information is handled as confidential professional information and is subject to applicable ethical, professional and legal requirements. Website and booking information is not a substitute for the fuller consent and privacy information discussed at the start of therapy.<\/p>\n    <p>Reasonable technical and organisational safeguards are used to protect personal information. No online system can be guaranteed completely secure. Information is retained only for as long as reasonably necessary for the purpose for which it was collected, or for the periods required by law and professional record-keeping duties.<\/p>\n    <h3>Adolescents<\/h3>\n    <p>Services may be provided to adolescents from 15. Where a person is under 18, consent and information-sharing arrangements are handled according to the circumstances and applicable legal and professional requirements.<\/p>\n   <\/section>\n   <section id=\"privacy-rights\">\n    <h2>Your rights<\/h2>\n    <p>Subject to the Protection of Personal Information Act, you may ask what personal information the practice holds about you, request access or correction, object to certain processing, or ask for deletion where the practice is not legally or professionally required to retain it.<\/p>\n    <p>You may also raise a concern with the <a href=\"https:\/\/inforegulator.org.za\/popia\/\" target=\"_blank\" rel=\"noopener\">Information Regulator of South Africa<\/a>.<\/p>\n   <\/section>\n   <section id=\"privacy-contact\">\n    <h2>Contact about privacy<\/h2>\n    <p>For a privacy question or request, email <a href=\"mailto:hleroux.psych@icloud.com\">hleroux.psych@icloud.com<\/a>. Enough information may be requested to confirm your identity before disclosing or changing personal information.<\/p>\n   <\/section>\n  <\/div>\n <\/div>\n<\/main>\n<footer class=\"hlr-footer\">\n <div class=\"hlr-shell\">\n  <div class=\"hlr-footer-grid\">\n   <div><h3>Practice address<\/h3><p>Mediclinic Denmar Mental Health Services<\/p><p>Suite B106, 507 Lancelot Road<\/p><p>Garsfontein, Pretoria, 0081<\/p><\/div>\n   <div><h3>Practice hours<\/h3><p>Monday\u2013Thursday 09:00\u201317:00<\/p><p>Friday 09:00\u201312:00<\/p><p>Saturday\u2013Sunday closed<\/p><\/div>\n   <div><h3>Contact<\/h3><p><a href=\"https:\/\/wa.me\/27665525126\" target=\"_blank\" rel=\"noopener\">Send a WhatsApp message<\/a><\/p><p><a href=\"mailto:hleroux.psych@icloud.com\">hleroux.psych@icloud.com<\/a><\/p><p><a href=\"\/staging\/book-a-consultation-hermias-le-roux\/\">Book a consultation<\/a><\/p><\/div>\n  <\/div>\n  <div class=\"hlr-footer-bottom\"><a href=\"\/staging\/cookie-policy-and-privacy-policy\/\">Privacy &amp; cookie notice<\/a><span>Hermias le Roux \u00b7 Clinical Psychologist<\/span><\/div>\n <\/div>\n<\/footer>\n<script>\n(function(){\n var button=document.querySelector('.hlr-menu-toggle');\n var nav=document.getElementById('hlr-privacy-mobile-nav');\n if(!button||!nav)return;\n button.addEventListener('click',function(){\n  var open=nav.classList.toggle('is-open');\n  button.setAttribute('aria-expanded',open?'true':'false');\n });\n nav.addEventListener('click',function(e){\n  if(e.target.tagName==='A'){nav.classList.remove('is-open');button.setAttribute('aria-expanded','false');}\n });\n})();\n<\/script>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hermias le RouxClinical Psychologist About What I help with Practical How therapy works Approaches Qualifications Book Menu About What I help with Practical How therapy works Approaches Qualifications Book a consultation Privacy &amp; cookies How your information is handled. This notice explains how personal information submitted through this website and its booking system is collected, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"class_list":["post-820","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hleroux-psychologist.co.za\/staging\/wp-json\/wp\/v2\/pages\/820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hleroux-psychologist.co.za\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hleroux-psychologist.co.za\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hleroux-psychologist.co.za\/staging\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/hleroux-psychologist.co.za\/staging\/wp-json\/wp\/v2\/comments?post=820"}],"version-history":[{"count":6,"href":"https:\/\/hleroux-psychologist.co.za\/staging\/wp-json\/wp\/v2\/pages\/820\/revisions"}],"predecessor-version":[{"id":1221,"href":"https:\/\/hleroux-psychologist.co.za\/staging\/wp-json\/wp\/v2\/pages\/820\/revisions\/1221"}],"wp:attachment":[{"href":"https:\/\/hleroux-psychologist.co.za\/staging\/wp-json\/wp\/v2\/media?parent=820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}